How to become TheOneMall member?
Please click “Register” on the top left of TheOneMall webpage. Enter required information and click “Register”. A verification letter will be sent to your registered email, please click the link in your letter to activate your account.
How to activate my account?
When submit your user information, you should receive an activation email. Click the link in the email to activate your account. If you don't receive an e-mail, it can be caused by the following:
1)Please confirm you have input your email correctly.
2)Please check your email spam folder.
3)Please register with another email address if the email is rejected by your email provider.
4)Activation link have expire time, please do login and request a new activation link to email
Can I change my Email address and username?
Sorry, these 2 operations are forbidden. Once you input your email and username, it cannot be changed. Please input them carefully before you register.
What should I do if I forget my password?
You can create a new password by clicking Lost password? in login page. You will receive a email to reset your password.
How to change my password?
After you log in, please go to “My Account” - "Account Info" page to reset your password.
Monday to Friday,9:00am to 18:00pm