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    General/Pre-Sales Inquiries


    > Shopping Tips

    How do I find my item on TaoBao.com?


    Example: If you are looking for men's G-star's jeans, you would enter "G-star 牛仔裤 男" in the TaoBao search bar.

    If you are looking for men's POLO T-shirt, you would enter "POLO  T".

    Generally, you can search with English or simply use the format:


    Brand + type + gender


    Here are some words that you may use:

    English                   Chinese




    jeans                           牛仔裤

    suit                            西装

    coat                           外套

    shoes                           鞋子

    T-shirt                           T

    jacket                           夹克




         Electronic device

    You can enter the product code in the search bar.

    For example, if you are looking for Nokia N97, you can enter “Nokia N97” or “诺基亚 N97”.


    If you are looking for Joyoung Soymilk Maker which has a product ID of JYDZ-17A,

    you simply enter “JYDZ-17A”.


    If you still need help finding your goods, please contact TheOneMall Customer Service.


    How do I view the seller's reputation?

    Just under the seller's name, you can see heart(s)/diamond(s)/crown(s) which represent how many points the seller has. Next to those icons, you can see the shop's “positive rating” (好评率) which is rated by the buyers who have bought from this seller. The best performance is 好评率:100%.

    Red heart(s): 4 – 250 points

    Blue diamond(s): 251 – 10000 points

    Blue crown(s):10001 – 500000 points

    Golden crown(s): more than 500000 points


    Every positive rating gives the seller 1 point.

    Every negative rating takes away 1 point.


    What are Taobao domestic delivery options?

    There are three methods of Domestic Delivery in China: Surface Mail (平邮), Express Delivery ((快递) and EMS.

    TheOneMall does not accept Surface Mail because of the following reasons:

    1.    It's slow. It will take at least 7 days.

    2.    It's dangerous. Goods have a higher chance of being lost or damaged.

    3.    Most importantly, the goods will not reach our company directly! It requires recipient to personally pick up the item from the Post Office.


    TheOneMall recommends SF express, which is reliable and fast -- we will receive the items 2-4 days after item has been shipped.

    If you are in a hurry, or if purchased items are expensive, SF express might be a better option. SF express is more costly but with the most reliable service and the goods will reach to us within 1-2 days after being shipped.


    Hot line:60341310971

    Monday to Friday,9:00am to 18:00pm

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