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    General/Pre-Sales Inquiries


    > Return Policy

    What's TheOneMall return policy?

    Please note Buy For Me service are a purchasing service, NOT a seller or a manufacturer, we not provide any returns / exchange service. If there is something wrong, please refer feedback & claim (click here) within 3 days upon receipt of parcel. Overdue will not be accepted. 

    Note: The risk of item could be happen from China seller

    1.The item received is not exactly the same from the picture

    2.The item received has a few centimeters deviation.

    3.The item received doest not meet customer expectation

    4.The item damaged during shipping

    5.The item received in quality issue/ defect item / wrong item / copyright issue from selller

    How do I return the item to seller?

    If items are damaged or incorrect which you would like make the return to China seller, please contact us by email to support@theonemall.com within 3 days upon receiving your order, and confirm which items are being returned. We will help you negotiate with your seller about the return purpose. Return acceptance is subjected to China seller. All returned items must be in brand-new condition, unused and with original tags - the same condition as they were originally dispatched from China. You will be responsible for return shipping fee. Any free gifts associated with an item must be returned together. 

    Special note: Customer should exercise cautious when shopping online in website such as eBay, Taobao etc  as there may be higher occurrence of unscrupulous business behavior; We will not be able to arrange for goods exchange / return if such situation occurs.


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