Please be sure to add what you need before your payment or order generated. We do not accept any cancellation or refund once your order is placed and purchased.
You are able to cancel your order as long as it has not been generated. To cancel your order, please go to order detail page and press cancel button.
What will TheOneMall do if the item is out of stock?
When the purchaser finds that item is out of stock, we will mail to inform you and the money will be refunded to your member account once order cancelled. If Order still have other items, refund will be made after available items complete arrived warehouse.
Monday to Friday,9:00am to 18:00pm